In this chapter, we highlighted work-related stressors such as harassment and incivility, workload, and lack of task control. Of course, there are many non-work-related stressors that increasingly come into the discussion. Please discuss these and discuss their impact on the work environment.


The impact of non-work-related stresses are significant. We believe organizations now engage in more “wellness-related” programs to deal with such stressors on a daily basis. For example, the care giving to an infant or a senior parent is now part and parcel of wellness programs across the globe. We know that care giving takes its toll on care givers, in terms of diseases, psychological consequences, accidents, aggressive behaviors and job burnout. The second author on the book noticed that in her consulting work with GE, that one of the business units had a “bet on” to see who would “stroke out first” due to the stress of the job. That was not a joke, indeed it was due to work overload.

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