It is said that the CEO and other corporate leaders are keepers of the organization’s memory. Please discuss this.
The
organization’s so called “memory” is knowledge gleaned through the storage and
preservation of intellectual capital but it also includes knowledge held by key
employees.
Some of that knowledge is explicit knowledge that core members can
access easily, but some of that knowledge is not easily documented, and is
called “tacit” knowledge. We believe that knowledge (widely known or tacit) can
be transferred through systems, processes, people—which is tantamount to sharing
of best practices. However, when those learnings cease to provide any value
proposition to the organization, “unlearning” needs to occur.
This is
essentially a process whereby people, structures, systems, processes erase the
knowledge that no longer is a value add to the firm. So replacing dysfunctional
policies (i.e., time clocks for knowledge workers engaged in globally
distributed work; removing dress codes and other etiquette formalities are
examples of erasing old processes that no longer work in our globalized world.
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